Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of your products during shipping?
All Casa Dulce products are made to order and packed in temperature-controlled, airtight packaging to ensure they arrive at your doorstep as fresh as they left our kitchen.
Do you offer options for specific dietary requirements?
Yes, we have a curated selection of gluten-free, vegan, and nut-free treats. Please check the 'Dietary' filter on our shop page for a full list of available options.
What is your shipping policy for perishable items?
We offer expedited shipping nationwide. Orders are typically processed within 24-48 hours and shipped via express couriers to minimize transit time and maintain product integrity.
Can I track my order once it has been dispatched?
Absolutely. Once your order is on its way, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or refund.
Do you provide catering or bulk discounts for events?
We love being part of your celebrations! We offer special pricing for bulk orders and corporate gifting. Please reach out via our contact form for a custom quote.