Returns & Exchanges
At Casa Dulce, we take pride in the quality of our artisanal treats and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged or incorrect.
Inspect Your Order
Upon delivery, please examine your package immediately to ensure all gourmet items have arrived in perfect condition.
Contact Support
If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the damaged product.
Review Process
Our quality assurance team will review your claim within 2 business days to determine the eligibility for a refund or a fresh replacement.
Resolution
Once approved, we will initiate a refund to your original payment method or ship a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing